Shipping policy
At Back2Black Tanning Ltd, we ship throughout the UK and aim to deliver every order quickly, securely, and reliably. Please review our shipping information below.
All orders are shipped using Royal Mail Tracked services, providing full tracking visibility from dispatch through delivery.
⚡ Processing Time
Orders are processed daily according to the following schedule:
Standard Processing (Tracked 24)
• Orders are processed within 2 business days
• Royal Mail weekday collection time: 3:00 PM (UK time)
• Orders processed after collection ship the next working day
🚚 UK Shipping Options
Royal Mail Tracked 24
Estimated delivery: 1–3 business days
Fully tracked service with delivery confirmation.
Processing time applies before dispatch.
⏱ Delivery Expectations & Contact Policy
If an order remains within the stated delivery timeframe, delivery update enquiries may be prioritised behind active delivery issues.
Please include:
• Order number
or
• Full name used at checkout
Emails without this information may experience delays.
🚨 Delays & Peak Periods
Courier delays caused by:
• Public holidays
• Severe weather
• High-volume promotional periods
• Nationwide courier disruptions
are outside the control of Back2Black Tanning Ltd.
Please allow up to an additional 2 business days during these circumstances.
🔍 Order Tracking
A dispatch confirmation email containing tracking details will be sent once your order ships.
If tracking has not been received within 2 working days, please contact:
📧 support@back2blacktanning.com
Tracking updates begin once Royal Mail completes the first physical scan.
Initial updates may take up to 24 hours, occasionally up to 48 hours if a scan is delayed.
❌ Incorrect or Incomplete Address
Customers must check delivery details carefully before placing an order.
Shipping labels are generated automatically using the exact address entered at checkout. Back2Black Tanning Ltd does not manually edit addresses.
We cannot be held responsible for deliveries affected by:
• Incorrect addresses
• Missing address information
• Typographical errors entered at checkout
• Outdated delivery details
If a parcel is returned due to address errors, reshipping fees will apply.
📦 Returned to Sender Parcels
If delivery cannot be completed, Royal Mail may return the parcel to us.
Please note:
• Returned parcels may take up to 30 days to arrive back
• Courier return timelines are outside our control
• Refunds or reshipments are processed only after the parcel has been received and inspected
• Original shipping costs are non-refundable
📦 Delivery Responsibility & Rearrangements
Once dispatched, delivery handling transfers to the courier.
Back2Black Tanning Ltd is not responsible for delays resulting from:
• Missed delivery attempts
• Customer-requested redelivery dates
• Redirected deliveries
• Parcels held at depots awaiting customer action
• Delivery changes made directly with Royal Mail
Orders dispatched correctly do not qualify for refunds due to courier delays.
📍 Transfer of Delivery Responsibility
Once accepted into the Royal Mail network, delivery responsibility transfers to the courier.
Royal Mail tracking scans, GPS confirmation, delivery photographs, or safe-place selections are accepted as valid proof of delivery.
Back2Black Tanning Ltd is not liable for delivery outcomes resulting from:
• Safe-place selections
• Delivery instructions given to Royal Mail
• Customer absence during delivery attempts
• Post-dispatch delivery changes
🔒 Delivery Investigations
If tracking shows Delivered but the parcel cannot be located, customers must open an investigation directly with Royal Mail.
Back2Black Tanning Ltd will cooperate fully with official courier investigations.
📦 Damaged or Lost Items
If your parcel:
• Arrives damaged, or
• Is marked delivered but cannot be located
Contact us within 7 days at:
📧 support@back2blacktanning.com
Include:
• Order number
• Supporting photos where applicable
✅ Agreement to Policy
By placing an order with Back2Black Tanning Ltd, customers confirm they have read and agreed to our Shipping Policy and Return & Refund Policy prior to checkout.