Customer care
Get in touch
Questions about an order or a product. Send us a message and a real person will answer.
Answered in seconds
Most messages we get are one of these three. Worth a look before you write.
Where is my order?
Orders placed before 12pm are dispatched the same day and tracking is emailed as soon as it leaves us. If tracking has not moved for a couple of days, send us the order number and we will chase it.
I need to change my address
Message us as quickly as you can with the order number and the correct address. If it has not been picked yet we can usually change it. Once it has shipped we cannot.
Can I return this?
Unopened products can be returned within 14 days. Return postage is not covered. Get in touch before sending anything back so we can tell you where it needs to go.
Send us a message
Include your order number if your question is about an existing order. It gets you a straight answer first time instead of a request for more detail.